It’s so nice to score 100%, and is a great target to aim for. When growing up, we focused on good grades. In relationships, we want to give 100%, and in business we want to be profitable so we can live a full and rich life. We want success and success means different things to different people. In my life and business, I use the acronym SCORE to reach higher levels and aim for 100%, which stands for:
S – Smile, C – Care, O – Offer more, R – Reliability, E – Empowerment
S – SMILE – When we smile we feel good and it lifts our mood. It is an immediate way to connect with others in a positive way. It’s a gesture that can take you to a new level. Smiling is a booster for everyone—it’s contagious and a good thing to catch. It’s been said that a frown actually uses more muscles than a smile. When do you smile the most? What are the benefits of smiling in your workplace?
C – CARE – My business is to serve others, and to do it in a caring, hospitable way. It feels good to take care of people’s needs. Of course, this rolls over into my personal life, which feels natural. To really care and have a heart-centered approach will strengthen all relationships. It’s been said in the business world that heart-centered leadership is about a deeper kind of power, a spiritual power. “It’s not about how the job gets done, it’s how the leader can best serve his or her associates,” said Susan Steinbrecher, author of Heart-Centered Leadership, An Invitation to Lead from the Inside Out.
O – OFFER MORE – I believe there are always opportunities to do more. I have Maximizer as a strength and this talent shows up for me here. I like to offer more to make sure there is comfort all around. In business, I usually say “What else can I do to make you more comfortable?” or “Can I offer something else?” Recently I found myself saying to one of my oldest friends and her daughter flying in, “What comforts can I provide while you are here for your stay?” She was delighted and it was small, just pretzels. Maximizer and offering more is taking the event from good to great or great to excellent or excellent to outstanding—well, more often than not, poor to good. There are many solutions all around us and stretching ourselves to offer more personally and professionally helps us win and achieve more.
R – RELIABILITY – Every minute counts is a motto used with my team when we are meeting travelers in the airport that are between flights. Reliability and showing up on time or being dependable are very important ways to build trust. Sometimes one minute can mean the difference in someone missing their plane, a phone call, or the school bus. One minute can impact your whole day.
E – EMPOWERMENT – Feeling in control and in charge of your life or work is an important charge. I think about Dr. Brené Brown’s work from her book Daring Greatly when she says living BIG is about setting boundaries, integrity, and having generous assumptions. When you pause and realize that you, only you, can control your destiny and be empowered to do what’s right and live with integrity, it’s very empowering. In business, my team knows that they are empowered to do the right thing. At the end of the day, feeling free of problems and looking at situations as opportunities to serve others starts with you.
Come join us at our next retreat called Wholehearted Living based on the Gifts of Imperfection, by Dr. Brené Brown. Maybe it’s time to let go of being 100%. SCORE yourself a weekend to smile more, focus on self-care, offer more to yourself, make a reliable choice to honor your time, and be empowered to be YOU!
Today’s author: Kelye Rouse Brown, CHA, CHT is a business owner, joint venture partner, HR expert, certified coach, and training professional. Her 3 components: Educate, Motivate, and Cultivate help her clients develop, spark action, and grow a successful career/business and life from the core. Kelye can be reached at 301-371-9300 or by visiting her website: krbtrainingsolutions.com