Have you ever noticed that sometimes the words ‘thank you’ just aren’t enough?
At times those two special words fall short of encompassing the depth of the emotions that we feel. They suffice for simple acts of courtesy and thoughtfulness, but seem insufficient when thanking someone for helping you through a life-altering experience. Those people who help us navigate major crossroads in our lives are special indeed. In my opinion, these game-changers deserve a deeper, more meaningful, expression of gratitude, but such feelings are sometimes hard to convey.
Think about it. Is there someone you’ve always wanted to thank for having pointed you in a new direction or provided guidance or support during a time of great change? It may be a teacher, coach, parent, grandparent, or even a boss, which was the case for me.
There was a manager early in my career who had made a lasting impact on my life, yet I didn’t know how to find her to thank her. Our lives had gone in different directions many years ago and we had lost touch. Then, just recently at a work reunion I found myself standing unknowingly beside her. I heard someone say, “Suzanne”, and I turned to glance at the name badge of the woman next to me and looked fully into the face of the woman I had been carrying a burning desire to thank for the last twenty-some years. A moment of simultaneous recognition occurred as she glanced at my name badge and we exclaimed our mutual surprise. I told her that I had longed for this chance to thank her. I wanted her to know that a decision she made, and a choice she gave me, created an opportunity that took my life in a new and wonderful direction. It impacted both my family and me profoundly, and I told her how incredibly grateful I have been over the passing years. The words thank you seemed inadequate to express the deep appreciation I felt towards Suzanne. Interestingly, she was unaware of the impact she had had on my life, which made this encounter all the more meaningful and sweet. We recalled our bonding experience……..
In 1986, we were working together on M Street in Washington, DC for a telecommunications company that had developed the first public email system. At that time, email was largely unheard of and this new technology drew people who were pioneers; innovative and capable of thinking ‘outside of the box’. It was an exciting time to work among so many creative individuals.
I was a 27-year-old young professional commuting to DC daily on the Metro from Rockville, where I lived with my husband at the time. The commute itself was memorable because I went into labor one day while en-route to work when I was pregnant with our first child. It was two weeks prior to my due date and I was in the final stages of wrapping up work projects as I prepared for maternity leave. I realized that my labor had begun on the metro and went immediately to Suzanne after walking to the office. I saw the quizzical expression on her face as I hesitantly told her that I desperately needed to leave, even though I had just arrived at work. Her face changed from curiosity to alarm as the dawning realization registered that she had a woman in labor in her office. Unsure of what to do, she quickly called for help from fellow co-workers (relying especially on the wisdom of those who were mothers) and devised a plan to get me to a nearby hospital.
Once at the hospital, everything went smoothly and our son Patrick was born that evening. It’s safe to say that becoming a mother has been one of the most meaningful experiences of my life. I fell deeply in love with my newborn son and basked in the time I had with him at home in those first weeks of his life. We were challenged by colic,yet even that difficulty didn’t affect a growing conviction in me that I wanted more time at home with him. Near the end of my maternity leave, I visited my office with Patrick, who was practically a celebrity there. Babies at work were always a pleasant distraction, but Suzanne and my co-workers were especially enthralled with Patrick, given the part they had played in his arrival into the world.
During that visit, I found the courage to ask Suzanne the burning question on my heart. I told her how meaningful it was to be at home with my baby, and asked if I could extend my maternity leave by working from home for three more months. At that time, telecommuting was unheard of and my request was completely out of the norm. Suzanne gave me that quizzical expression again, but this time she knew what she wanted to do. She said with conviction, “Carol, I believe that in these times companies need to make concessions for women as they raise their families. I’d like to help make that happen for you.” Her confident answer gave me an initial surge of hope, which then deflated somewhat as she went onto explain that she would have to get approval from upper management. She said if it was up to her, she would do it for me in an instant, but it wasn’t her decision to make. I went home encouraged that I had someone within the company advocating for me,and I prepared to wait and see what would be the result of my asking for what I truly wanted. It was a brave new idea and neither Suzanne nor I knew where it would lead.
Coincidentally enough, Suzanne’s boss at the time, Leslie, was now standing beside us at the reunion. Leslie laughed as we recalled the story and remembered that her initial response to the idea of me working from home was an emphatic ‘no!’ She had reasonable doubts at the time; questioning how they would know the quantity and quality of my work. In the face of her resistance, Suzanne and I came up with measureable work assignments, reporting methods, and a commitment on my part to come into the office once a week. Despite Leslie’s overall reluctance, Suzanne persisted in advocating for my cause, even taking the discussion to happy hour at the local hot spot that Leslie and other managers had frequented at the time. With such focused effort, Suzanne eventually won the approval needed to allow me to work from home for another three months.
The endeavor was so successful that after three months my petition to extend my working from home was easily approved. I continued to work from home for six years while raising both Patrick and our next son, Ben. The independent work experience gave me the confidence to become a telecom contractor for the following nineteen years and set me up for success when I began a second career as an entrepreneurial coach. Working from home, quite simply, changed my life.
The decision Suzanne had made to advocate for me had not only changed my life (and the lives of my children) but it set a precedent that rippled and impacted other lives. My venture into being one of the first telecommuters was so successful that management easily approved telecommuting for other new working mothers in following years.
Our recollections at the reunion were made even sweeter as I shared that Patrick was now 27 years old (interestingly, the same age I was when the original encounter with Suzanne had occurred). Suzanne received this news with genuine happiness and a nod of acknowledgement to the bittersweet passage of time.
Leslie pulled me aside later to thank me for relating the story of how their decisions had impacted my life. She shared that Suzanne hadn’t wanted to come to the reunion, and Leslie had gone to great efforts to get her there. I’m glad she did because my heart is now more peaceful knowing that I have thanked the woman who gave me the opportunity to define my own balance between mothering and working. The door Suzanne opened for me led to a path that brought substantial and overwhelming meaning to my life, and I genuinely thank her from the depths of my heart.
As you consider this story…
Who do you want to thank for giving you an opportunity?
How has your life been changed by someone who supported you?
And what will you do with that information?
I encourage you to look for ways to express your gratitude this month and welcome hearing your stories. Write to me at [email protected].
Today’s author: Carol deLaski is a certified leadership coach, author, and speaker. At her monthly Breakthrough Workshops in November she will teach a 7 level tool to communicate more effectively. For more information and registration details on Communication That Makes a Difference click here